Money: Statement Request Sent
  
PSS ID Number: Q152813
Article last modified on 09-12-1997
 
4.0
 
WINDOWS
 

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4.0
WINDOWS
kbusage kbonline kbprb
 
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The information in this article applies to:
 
 - Microsoft Money version 4.0, 4.0a for Windows 95
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SYMPTOMS
========
 
You send an Online Banking "Get Statement" instruction for your
account. At the completion of the call, in the Call Summary screen,
Money reports that the instruction was sent. However, when you click
the Read Statement button, you see this message:
 
   Microsoft Money
   The selected account has no downloaded statement transactions to
   view.
   <OK>
 
CAUSE
=====
 
The bank or Pay Online account has no new transactions.
 
MORE INFORMATION
================
 
When Money sends a Get Statement instruction, a statement is not
necessarily received. Only if the online provider (your bank or Pay
Online) sends new transactions will you be able to "read" the
statement. This is normal behavior.
 
If you are sure you have made new transactions and they are not being
received by Money, contact your online provider. They can tell you if the
transactions have been posted to your account.
 
KBCategory: kbusage kbonline kbprb
KBSubcategory:
 
Additional reference words: w_money Snake
 
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Version           : 4.0
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.