NeTraverse Win4Lin Terminal Server Trouble Shooting Guide

This guide is to help you identify the cause of any problems you have using NeTraverse Win4Lin Terminal Server, and hopefully solve them yourselves. The other documentation sets that are installed along with NeTraverse Win4Lin Terminal Server are: These should also be consulted.

NOTE: There might be newer versions of this guide (and the other documetation too.) The current version of this guide is available on the NeTraverse web site (http://www.netraverse.com/).

If you have a solution to a problem or other helpful information that might be good to put into this document, please let us know via the support page on the NeTraverse web site (http://www.netraverse.com/). If it seems suitable we will put it in the next version.

This guide is divided into specific topics, and assumes that you have read the other relevant documetation. The following is a list of all the current topics available.

Table of Contents

  1. General troubleshooting
  2. Reporting problems to NetTraverse.
  3. Problems installing NeTraverse Win4Lin Terminal Server
  4. Problems loading Windows CD
  5. Problems installing Windows
  6. Winsock networking problems
  7. Printing problems
  8. Problems with Windows applications (installing and running)

Reporting problems

When reporting problems, along with a description of the problem (please be as detailed as possible), please supply detailed configuration information along with the problem report. This detailed configuration info is gathered by the command /opt/win4lin/bin/support.sh.

To use this command you must be in the home directory of the user, and have "root" or "super-user" permissions. To save the configuration info into the file "/tmp/configinfo" for example, at a shell prompt type these commands:

  1. cd
  2. su
  3. /opt/win4lin/bin/support.sh > /tmp/configinfo

Report the problem via the support page on the NeTraverse web site (http://www.netraverse.com/).