               Broadband Access Center for Cable
               Software Distribution README File

BAC_400_SolarisK9:

README.txt     			  This file. 
CSCObac.pkg			  The BAC installation identification file
version.txt    			  The product identification file. 
/docs				  This folder contains all documents for the product
bacadmin			  Administrator file for pkgadd.




Obtaining Documentation
Cisco provides several ways to obtain documentation, technical 
assistance, and other technical resources. These sections explain how to 
obtain technical information from Cisco Systems.

Cisco.com 
You can access the most current Cisco documentation on the World Wide Web 
at this URL:
http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:
http://www.cisco.com

International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco 
Documentation CD-ROM package, which may have shipped with your product.
The Documentation CD-ROM is updated monthly and may be more current than 
printed documentation. The CD-ROM package is available as a single
unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product 
number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription

Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:
Registered Cisco.com users (Cisco direct customers) can order Cisco 
product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml


Registered Cisco.com users can order the Documentation CD-ROM (Customer 
Order Number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local 
account representative by calling Cisco Systems Corporate Headquarters 
(California, U.S.A.) at 408 526-7208 or, elsewhere in North America, 
by calling 800 553-NETS (6387). 

Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco 
Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind 
the front cover of your document or by writing to the following address:
        Cisco Systems
        Attn: Customer Document Ordering
        170 West Tasman Drive
        San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance 
Center (TAC) Website, as a starting point for all technical assistance. 
Customers and partners can obtain online documentation, troubleshooting 
tips, and sample configurations from the Cisco TAC website. Cisco.com 
registered users have complete access to the technical support resources 
on the Cisco TAC website, including TAC tools and utilities. 

Cisco.com
Cisco.com offers a suite of interactive, networked services that let you 
access Cisco information, networking solutions, services, programs, and 
resources at any time, from anywhere in the world. Cisco.com provides a 
broad range of features and services to help you with these tasks:
        Streamline business processes and improve productivity 
        Resolve technical issues with online support
        Download and test software packages
        Order Cisco learning materials and merchandise
        Register for online skill assessment, training, and certification 
        programs

To obtain customized information and service, you can self-register on 
Cisco.com at this URL:
http://www.cisco.com

Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance 
with a Cisco product, technology, or solution. Two levels of support are 
available: the Cisco TAC website and the Cisco TAC Escalation Center. The
avenue of support that you choose depends on the priority of the problem
and the conditions stated in service contracts, when applicable. We 
categorize Cisco TAC inquiries according to urgency:
 Priority level 4 (P4)You need information or assistance concerning            
        Cisco product capabilities, product installation, or basic              
        product configuration.
 Priority level 3 (P3)Your network performance is degraded. Network    
        functionality is noticeably impaired, but most business                 
        operations continue.
 Priority level 2 (P2)Your production network is severely degraded, 
        affecting significant aspects of business operations. No                
        workaround is available.
 Priority level 1 (P1)Your production network is down, and a critical  
        impact to business operations will occur if service is not              
        restored quickly. No workaround is available.

Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, 
saving both cost and time. The site provides around-the-clock access to 
online tools, knowledge bases, and software. Toaccess the Cisco TAC 
website, go to this URL:
http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service 
contract have complete access to the technical support resources on the 
Cisco TAC website. Some services on the Cisco TAC website require a 
Cisco.com login ID and password. If you have a valid service contract but 
do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your 
technical issues by using the Cisco TAC website, you can open a case 
online at this URL:
http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases 
through the Cisco TAC website so that you can describe the situation in 
your own words and attach any necessary files.

Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority 
level 2 issues. These classifications are assigned when severe network 
degradation significantly impacts business operations. When you contact 
the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer 
automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your 
country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to 
determine the level of Cisco support services to which your company is 
entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported 
Accounts (NSA). When you call the center, please have available your 
service agreement number and your product serial number.

Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.
 
The Cisco Product Catalog describes the networking products offered by 
Cisco Systems as well as ordering and customer support services. Access 
the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco 
suggests these titles for new and experienced users: Internetworking 
Terms and Acronyms Dictionary, Internetworking Technology Handbook, 
Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco 
Press online at this URL:
http://www.ciscopress.com

Packet magazine is the Cisco monthly periodical that provides industry 
professionals with the latest information about the field of networking. 
You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.
html

iQ Magazine is the Cisco monthly periodical that provides business 
leaders and decision makers with the latest information about the 
networking industry. You can access iQ Magazine at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true
&kbns=1.html

Internet Protocol Journal is a quarterly journal published by Cisco 
Systems for engineering professionals involved in the design, 
development, and operation of public and private internets and intranets. 
You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_pro
tocol_journal.html
        
Training Cisco offers world-class networking training, with current 
offerings in network training listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_li
st.html

Cisco Systems, Inc.
Copyright 2007.
All rights reserved

