Product Support is provided to customers with a current Maintenance and Support agreement. Limited support is also available to new customers and trial customers to help them get started. For more information, please visit the SlickEdit Product Support web page at www.slickedit.com/support .
SlickEdit Core has an active user community supported by forums, where users can posts questions and get answers. Though created as a means for users to help other users, the SlickEdit Core team monitors the forums and answers selected questions. Visit the forums at http://community.slickedit.com.
See Documentation for more help resources.
To contact Product Support, use the menu item Help → SlickEdit Product Support. This will automatically gather your program information, such as the current version and serial number, which helps us to better answer your questions. If SlickEdit Core won't run, you can report problems via the web at: www.slickedit.com/support.
For problem reports, please provide the following information:
A description of the problem.
The language you are working in (C/C++, Java, etc.).
SlickEdit Core program information, which is automatically provided if you use Help → SlickEdit Product Support. If you initiate a report from the website, select Help → About SlickEdit Core, then select the Program Information tab, click Copy To Clipboard, and paste the information into the problem report.
A code snippet to help us reproduce it (if possible).
To speak to a member of our Product Support team, call the Support line at 1.919.473.0100. Telephone support is only available during business hours for customers with a valid Maintenance and Support Service Agreement.