Customer Views Tasks

(Available only if Customer Views for NNM is installed.)

You can access the following groups of tasks:

Fault Management Tasks

Use the Network Presenter to perform most of the fault management tasks. You can use the Fault category of the SNMP Data Presenter to view interface status.

You can access the Network Presenter from the HP OpenView Launcher:

  1. Select the Tools tab.
  2. Expand the NNM category.
  3. Double-click on Network Presenter. The Network Presenter appears.

You can use the Fault menu on the Network Presenter to perform the following tasks.

Task TopicChecking for Frame Relay Data Link Errors

(Available only if Customer Views for NNM is installed.)

The Application Encapsulator lists the data link errors for the selected interface. This information is useful for troubleshooting data transmission problems.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

Behavior

For the selected interface, the command lists the following information

Performance Management Tasks

Use the SNMP Data Presenter to perform the performance management tasks.

You can access the SNMP Data Presenter from the HP OpenView Launcher or from the Network Presenter.

Launcher:

  1. Select the Tools tab.
  2. Expand the NNM category.
  3. Select SNMP Data Presenter.
  4. From the SNMP Data Presenter, select the Performance category from the top left pane.

Network Presenter

  1. Select one or more nodes that support SNMP.
  2. Select Performance:SNMP Data Presenter.

You can perform the following tasks using the Performance category.

(Available only if Customer Views for NNM is installed.)

Task Topic Monitoring DS1/E1 Serial Line Status

(Available only if Customer Views for NNM is installed.)

You can list the DS1/E1 Serial Line status on remote SNMP nodes using the following procedure.

This operation is useful for diagnosing performance problems since it provides information on incoming and outgoing SNMP node traffic and associated errors. The operation is also useful for diagnosing connectivity problems since it lists the status of interfaces.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select one or more nodes that supports SNMP.
  2. Select Performance:Network Activity-DS1/E1 Serial Line Status

Behavior

For each interface on the specified node, the operation lists the following information.

Index The MIB instance of the interface on the specified node. The MIB instance is an internal counter on the system. You need to know the instance when you set up MIB data collection.
Interface The textual interface name as assigned by the managed device.
Loopback Mode This field indicates whether the DS1 or E1 interface is in loopback mode and if so, what type of loopback mode it is in. Possible values are:
  • Off--The DS1 interface is in normal transmission state.
  • Payload Loop--The received signal is looped after it is processed by the interface's framing function.
  • Line Loop--The received signal is looped before being processed by the interface.
  • Other--Some other, vendor-specific, loopback.
Send Code The type of code (data) currently being transmitted on the DS1 or E1 interface. Possible values are:
  • Normal Data
  • Line--Request for Line Loopback.
  • Payload--Request for Payload Loopback.
  • Reset--Request Loopback Transmission.
  • QRS--Quasi-Random Signal test pattern.
  • 511--Fixed 511 bit test pattern.
  • 3in24--Fixed 3 bits set in 24 test pattern.
  • Other--Proprietary test pattern.
Line Status Indicates the current DS1 or E1 specific line status condition associated with the interface. One or more of the following conditions may exist on the line:
  • Normal--The DS1/E1 line is operating normally.
  • RcvLOP--Received Loss of Frame (Yellow Alarm).
  • XmtLOF--Sending Loss of Frame (Yellow Alarm).
  • RcvAIS--Received Alarm Indication Signal.
  • XmtAIS--Sending Alarm Notification Signal.
  • LOT--Loss of Frame (Red Alarm).
  • LOS--Loss of Signal.
  • Looped--Near end is in Loopback state.
  • T16AIS--E1 TS16 Alarm Indication Signal.
  • RcvLOMF--Received TS16 Loss of MultiFrame.
  • XmtLOMF--Sending TS16 Loss of MultiFrame.
  • RcvTest--Receiving test pattern.
  • Fault--Other/proprietary failure detected.

Task Topic Monitoring DS3/E3 Serial Line Status

(Available only if Customer Views for NNM is installed.)

You can list the DS1/E1 Serial Line status on remote SNMP nodes using the following procedure.

This operation is useful for diagnosing performance problems since it provides information on incoming and outgoing SNMP node traffic and associated errors. The operation is also useful for diagnosing connectivity problems since it lists the status of interfaces.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select one or more nodes that supports SNMP.
  2. Select Performance:Network Activity-DS3/E3 Serial Line Status.

Behavior

For each interface on the specified node, the operation lists the following information.

Index The MIB instance of the interface on the specified node. The MIB instance is an internal counter on the system. You need to know the instance when you set up MIB data collection.
Interface The textual interface name as assigned by the managed device.
Loopback Mode This field indicates whether the DS3 or E3 interface is in loopback mode and if so, what type of loopback mode it is in. Possible values are:
  • Off--The DS3 interface is in normal transmission state.
  • Payload Loop--The received signal is looped after it is processed by the interface's framing function.
  • Line Loop--The received signal is looped before being processed by the interface.
  • Other--Some other, vendor-specific, loopback.
Send Code The type of code (data) currently being transmitted on the DS3 or E3 interface. Possible values are:
  • Normal Data
  • Line--Request for Line Loopback.
  • Payload--Request for Payload Loopback.
  • Reset--Request Loopback Transmission.
  • DS1 Loop--Request DS1/E1 Loopback within the DS3/E3 frame.
  • Test--Sending test pattern.
Line Status Indicates the current DS3 or E3 specific line status condition associated with the interface. One or more of the following conditions may exist on the line:
  • Normal--The DS3/E3 line is operating normally.
  • RcvRAI--Received Remote Alarm Indication (Yellow Alarm).
  • XmtRAI--Sending Remote Alarm Indication (Yellow Alarm).
  • RcvAIS--Received Alarm Indication Signal.
  • XmtAIS--Sending Alarm Notification Signal.
  • LOF--Loss of Frame (Red Alarm).
  • LOS--Loss of Signal.
  • Looped--Near end is in Loopback state.
  • T16AIS--E1 TS16 Alarm Indication Signal.
  • RcvTest--Receiving test pattern.
  • Fault--Other/proprietary failure detected.

Task TopicMonitoring Frame Relay Data Link Errors

(Available only if Customer Views for NNM is installed.)

The Application Encapsulator lists the data link errors for the selected interface. This information is useful for troubleshooting data transmission problems.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

Behavior

For the selected interface, the command lists the following information

Configuration Management Tasks

Use the SNMP Data Presenter to perform the configuration management tasks.

You can access the SNMP Data Presenter from the HP OpenView Launcher or from the Network Presenter.

Launcher:

  1. Select the Tools tab.
  2. Expand the NNM category.
  3. Double-click on SNMP Data Presenter.
  4. From the SNMP Data Presenter, select the Configuration category in the top left pane.

Network Presenter:

  1. Select one or more nodes that support SNMP.
  2. Select Configuration:SNMP Data Presenter.

You can perform the following configuration management tasks using the using the SNMP Data Presenter.

Task Topic Viewing Frame Relay Data Link Properties

(Available only if Customer Views for NNM is installed.)

You can list the Frame Relay data link properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-Frame Relay:Properties.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device
Management Scheme The Data Link Connection Management scheme for the Frame Relay interface. Possible values are:
  • No LMI configured (no management scheme is in use)
  • LMI Revision 1
  • ANSI T1.617 Annex D
  • ANSI T1.617 Annex B
  • CCITT Q933 Annex B
  • ANSI T1.617a Annex D
Address Format The address format in use on the Frame Relay interface. Possible values are:
  • Q921 (13 bit DLCI)
  • Q922-M (11 bit DLCI)
  • Q922-N (10 bit DLCI)
  • Q911 Standard DLCI
Address Length The length of the Frame Relay interface address, in bytes, in accordance with the above address format specification.
Maximum VCs Allowed The maximum number of Virtual Circuits that can be configured on this Frame Relay interface.
Broadcast Mode This field indicates whether the Frame Relay interface is configured to operate in broadcast mode. When the value is "On", the interface may be broadcast to multiple recipients. When the value is "Off", traffic flows only in a point-to-point configuration.
Status Inquiry Interval The amount of time, in seconds, between successive Status Inquiry Messages.
Full Inquiry Interval The amount of time, in seconds, between successive Full Inquiry Messages.
Sampling Period The number of Status Inquiry Intervals configured as the sampling period.
Fault Threshold The number of Status Inquiry Intervals, within a given sampling period, that the Status Inquiry Message must go unanswered before the Frame Relay interface is declared down.

Task Topic Viewing Frame Relay Virtual Circuit Properties

(Available only if Customer Views for NNM is installed.)

You can list the Frame Relay virtual circuit properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-Frame Relay:Virtual Circuits.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device.
Subinterface The textual interface name of the interface realized by the virtual circuit.
DLCI The Data Link Circuit Identifier (DLCI) is the unique identification of the virtual circuit within the given Frame Relay Data Link. The DLCI value for the virtual circuit must be the same as that assigned by the Frame Relay network provider.
State Indicates the current state of the Frame Relay virtual circuit. Possible values are:
  • Active (operational)
  • Inactive (administratively disabled)
Type Indicates the type of the Frame Relay virtual circuit. Possible values are:
  • Permanent: manually configured and "nailed up" for an indefinite period of time
  • Switched: created and destroyed on an as-needed basis
  • Dynamic: dynamically created by the Frame Relay Link Control Management Interface (DLCMI)
  • Unknown: does not support any of the MIB objects necessary to determine the type of virtual circuit
CIR The Committed Information Rate (CIR) configured for the Frame Relay virtual circuit. The CIR represents the minimum data rate (throughput) on the Frame Relay virtual circuit during any period of time, regardless of whether or not the Frame Relay network is congested.
Ex-Burst The Excess Burst Rate (EBR) configured for the Frame Relay virtual circuit. The EBR is the maximum amount of data, above and beyond the configured CIR, that the Frame Relay network will attempt to deliver, provided sufficient bandwidth.
Time (T) The measurement time interval, T (seconds), over which the actual throughput on the virtual circuit is measured and controlled by the Frame Relay interface, relative to the CIR and the EBR.
Multicast Indicates whether or not the Frame Relay virtual circuit is operating in unicast or one of several multicast modes. Possible values are:
  • Unicast
  • One-way multicast
  • Two-way multicast
  • N-way multicast
  • Multicast (undetermined variation)

Task Topic Viewing DS1/E1 Serial Line Properties

(Available only if Customer Views for NNM is installed.)

You can list the DS1/E1 Serial Line properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-DS1/E1 Serial Line Properties.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device
Circuit ID The transmission line provider's circuit identifier of the DS1/E1 line. It can be used to facilitate communication with the provider during troubleshooting.
Line Type The type of DS1 or E1 circuit. Possible values are:
  • DS1-ESF--Extended SuperFrame DS1.
  • DS1-ATT--AT&T D4 Format DS1.
  • E1--CCITT G.704.
  • E1-CRC--CCITT G.704 with CRC.
  • E1-MF--CCITT G.704 with TS16 Multiframing.
  • E1-CRC-MF--CCITT G,704 with CRC and TS16 Multiframing.
Line Coding The line coding technique used to maintain a synchronized data signal on the DS1 or E1 circuit. The possible values are:
  • JBZS--Jammed Bit Zero Suppression.
  • B8ZS--Bipolar Eight Zero Suppression.
  • HDB3--E1 Zero Code Suppression.
  • ZBTS1--Zero Byte Time Slot Interchange.
  • AMI--Alternate Mark Inversion.
Signaling The supported variation for signaling mode. Possible values are:
  • None--No bits are reserved for signaling on this channel.
  • Robbed Bit--T1 Robbed Bit Signaling is in use.
  • Channel Associated--E1 Channel Associated Signaling is in use.
  • Common Channel--Common Channel Signaling is in use (DS1 channel 24, E1 channel 16).
Clock Source The source of the clock used by the signaling mechanism to transmit data. Possible values are:
  • Received Clock--From the CPE (router); also known as Loop Timing.
  • Local Clock--A local clock source is in use.
  • Through Timing--The recovered received clock from another interface is also used for transmission on this interface.
Loopback Mode This field indicates if the interface is in loopback mode, and if so, what type of loopback mode. Possible values are:
  • Off--The DS1 interface is in normal transmission state.
  • Payload Loop--The received signal is looped after it is processed by the interface's framing function.
  • Line Loop--The received signal is looped before being processed by the interface.
  • Other--Some other, vendor-specific, loopback.
Facilities The type of use of the facilities data link. Possible values are:
  • ANSI-T1-403--ANSI T1-403 recommended FDL exchange.
  • ATT-54016--AT&T Extended Superframe FDL exchange.
  • Other--Proprietary facilities exchange.
  • None--The facilities data link is not used.

Task Topic Viewing DS3/E3 Serial Line Properties

(Available only if Customer Views for NNM is installed.)

You can list the DS3/E3 Serial Line properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-DS3/E3 Serial Line Properties.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device
Line Type The type of DS3 or E3 circuit. Possible values are:
  • DS3-M23--ANSI T1.107-1988 (Asynchronous).
  • DS3-SYNTRAN--ANSI T1.103-1988 (Synchronous).
  • DS3-CbitParity--NASI T1.107a-1989 (Asynchronous).
  • DS3-ClearChannel--ANSI T1.102-1987.
  • E3-Framed--CCITT G.751.
  • Es-PLCP--ETSI T/NA(91)18.
  • Other--Proprietary.
Line Coding The line coding technique used to maintain a synchronized data signal on the DS3 or E3 circuit. The possible values are:
  • B3ZS--Bipolar Three Zero Suppression.
  • HDB3--E3 Zero Code Suppression.
  • Other--Proprietary.
Clock Source The source of the clock used by the signaling mechanism to transmit data. Possible values are:
  • Received Clock--From the CPE (router); also known as Loop Timing.
  • Local Clock--A local clock source is in use.
  • Through Timing--The recovered received clock from another interface is also used for transmission on this interface.
Loopback Mode This field indicates if the interface is in loopback mode, and if so, what type of loopback mode. Possible values are:
  • Off--The DS3 interface is in normal transmission state.
  • Payload Loop--The received signal is looped after it is processed by the interface's framing function.
  • Line Loop--The received signal is looped before being processed by the interface.
  • Other--Some other, vendor-specific, loopback.
Facilities The type of use of the facilities data link. Possible values are:
  • ANSI-T1-403--ANSI T1-403 recommended FDL exchange.
  • ATT-54016--AT&T Extended Superframe FDL exchange.
  • Other--Proprietary facilities exchange.
  • None--The facilities data link is not used.
Circuit ID The transmission line provider's circuit identifier of the DS3/E3 serial line. It can be used to facilitate communication with the provider during troubleshooting.

Task Topic Viewing SONET/SDH Properties

(Available only if Customer Views for NNM is installed.)

You can list the SONET/SDH properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-SONET/SDH Properties.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device
Line Type The type of physical line attached to the interface. Possible values are:
  • SRSMF--Short Range Single Mode Fiber (optical).
  • LRSMF--Long Range Single Mode Fiber (optical).
  • MMF--Multi-mode Fiber (optical).
  • Coax--Coaxial Cable (electrical).
  • UTP--Unshielded Twisted Pair (electrical).
Line Coding The line coding in use for this interface. Possible values are:
  • NRZ--Non-Return to Zero (optical signals).
  • RZI--Return to Zero (optical signals).
  • B3ZS--Bipolar Three Zero Suppression (electrical signals).
  • CMI
Signaling This field indicates whether SONET or SDH signaling is used on this interface.
Circuit ID The transmission line provider's circuit identifier of the SONET/SDH serial line. It can be used to facilitate communication with the provider during troubleshooting.

Task Topic Viewing ATM Properties

(Available only if Customer Views for NNM is installed.)

You can list the ATM properties for a selected interface, or for all interfaces on a selected node.

This operation is useful for verifying information related to each node or interface, and for generating reports.

Procedure

Click accessing the SNMP Data Presenter for information on how to display the data presenter.

  1. Specify or select nodes that support SNMP.
  2. Select Configuration:Network Configuration-ATM Properties.

Behavior

For the specified interface, or for each interface on the selected node, the following information is displayed.

Index # The interface index, or interface number of the interface within the SNMP agent of the managed device
Interface The interface name as assigned by the managed device
Instance The interface index associated with the ATM interface.
ILMI VPI/ILMI VCI An ATM interface uses one of the Virtual Channel Connections configured on the interface as the ATM Local Management Interface (ILMI). These two fields report the Virtual Path Identifier (VPI) and the Virtual Channel Identifier (VCI) that uniquely identify the ILMI VCC.
VPCs Allowed The maximum number of Virtual Path Connections (VPCs) that may be configured on the ATM interface. Each VPC is identified by a Virtual Path Identifier (VPI) that is unique to the ATM interface.
   
VPCs Configured The number of Virtual Path Connections currently configured on the ATM interface.
VCCs Allowed The maximum number of Virtual Channel Connections (VCCs) that may be configure don the ATM interface. Each VCC is identified by a Virtual Path Identifier (VPI) and Virtual Channel Identifier (VCI) pair that is unique to the ATM interface.
VCCs Configured The number of Virtual Channel Connections currently configured on the ATM interface.
Address Format The type of ATM address configured for use on the ATM interface. Possible values are:
  • Private
  • NSAP E164
  • Native E164
  • Other
Administrative Address The address assigned to the ATM interface for administrative purposes.
Neighbor IP Address The IP address of the system connected to the far end of the ATM interface.
Neighbor Interface The textual name of the interface on the system connected to the far end of the ATM interface.

 Managing Customers and Organizations

(Available only if Customer Views for NNM is installed.)

In order to manage customers or providers, you must add them to NNM's database using the ovcustomer utility. Refer to the online manual Configuring Customer-specific Network Management for instructions on using ovcustomer. You can also use the ovcustomer manpage (reference page).

Once you have added customers and providers to NNM's database, you can manage them through the web interface. The tasks you can perform include:

Task Topic Viewing Customers Associated with Network Resources

(Available only if Customer Views for NNM is installed.)

You can view all the customers associated with a specific network resources. Associations are made using the ovcustomer utility. This task is useful for identifying which organizations are affected by network problems. This task is also useful when troubleshooting the node or interface.

Procedure

  1. In the Internet window, select a node on the map.
  2. Choose Organizations from the Configuration menu, then choose Associated Organizations. The Organizations Associated with Network Resources box appears.

For the selected node or interface, the dialog box lists the following information:

If you did not select a node or interface object before running this command, you can type the name of the node or interface object in the Resource field of this box. Then press the Find Organizations button.

Task Topic Viewing Network Resources Associated with Customers

(Available only if Customer Views for NNM is installed.)

You can view all the network resources that are associated with a specific customer. Associations are made using the ovcustomer utility.

This task is useful for verifying the nodes and interfaces used by the selected customer, and can be used when troubleshooting problems with the customer network.

Procedure

  1. From the Context Selection Box in the Internet window, select Customers.
  2. Select a customer on the map.
  3. Choose  Organizations from the Configuration menu, then choose Associated Network Resources. The Organizations associated with Network Resource box appears.

For the selected customer, the dialog box lists the following information:

If you do not first select a customer object, you can type in the name of the organization in the Organization field of this dialog box. Then press the Find Network Resources button. Alternatively, you can type * in the Organization field to see all network resources associated with all organizations.

Task Topic Viewing Organization Properties

(Available only if Customer Views for NNM is installed.)

If you have a database that contains the properties of your customers, you can access it through this menu item. For more information on setting up customer databases, refer to the online manual Configuring Customer-specific Network Management.

Procedure

  1. From the Context Selection Box in the Internet window, select Customers.
  2. Select a customer on the map.
  3. Choose  Organizations from the Configuration menu, then choose Properties. The properties for the selected organization appear in the Properties box.