HP OpenView Event Correlation Services Version 3  :  Customer Problem Report
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Inquire about HP support plans from the vendor or HP sales office that
supplied HP OpenView Event Correlation Services products. The form below
is a guideline only.  You can complete it to send by facsimile, or simply
lodge a problem report by email. See your support contract for contact
details.  


Problem Summary:   _______________________________________________________
                   _______________________________________________________

Support Contract:  _______________________________________________________
Your Reference:    ___________________________   Date:  __________________
HP Reference:      ___________________________   Date:  __________________

Report Type:       [ ] Problem Report
                   [ ] Enhancement Request
                   [ ] User Comment

Product:           [ ] ECS Engine
                   [ ] ECS Engine for Telecom DM
                   [ ] ECS Engine for NNM
                   [ ] ECS Developer's Kit
                   [ ] ECS Designer
                   [ ] ECS Designer for ITO

                   [ ] HP OpenView DM installed?
                   [ ] HP OpenView NNM installed?
                   [ ] HP Openview ITO installed?

Submitter:
  Name:            _______________________________________________________
  Title:           _______________________________________________________
  Telephone:       ___________________________   Time zone:  _____________
  Facsimile:       _______________________________________________________
  Email:           _______________________________________________________
  Web:             _______________________________________________________

Organization:
  Company:         _______________________________________________________

  Address: Street  _______________________________________________________
           City    _______________________________________________________
           State   ___________________________   Postcode/Zip: ___________
           Country _______________________________________________________

  Mail:    P.O.Box _______________________________________________________
           City    _______________________________________________________
           State   ___________________________   Postcode/Zip: ___________
           Country _______________________________________________________


PROBLEM DESCRIPTION:

Sequence:       Describe how the product was being used before the 
                appearance of the problem (attach pages as required)
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Symptoms:       Describe how the problem first appears and its 
                continuing behaviour
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Severity:       1-5:  ____________  (1-Low,  5-High)
Priority:       1-5:  ____________  (1-Low,  5-High)
Show Stopper:   Y/N:  ____________

                Describe how the problem affects your use of ECS:

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Reproducible    Y/N:  ____________

                Procedure to follow to reproduce the problem:
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SUPPORTING DATA:

Version:        ECS Engine/DM/NNM/ITO: _________________________________
                                (Type: "ecsmgr -info")

                Patch Number:   _____________________  Date ____________
                                _____________________  Date ____________
                                _____________________  Date ____________

                ECS Designer:   ________________________________________
                                (Select: Help->About HP OV ECS Designer)

                Patch Number:   _____________________  Date ____________
                                _____________________  Date ____________
                                _____________________  Date ____________

Platform:       Manufacturer:      _________________  Model:   _________
                Clock Speed:       _________________  Memory:  _________
                Operating System:  _________________  Version: _________

                OpenView Products: _________________  Version: _________
                                   _________________           _________
                                   _________________           _________

Files captured: Please collect and save as much of the following data as
                possible and be ready to supply it on request.
                All information supplied is treated in the strictest
                confidence, and is not used for any purpose other than
                diagnosis without your written permission.

                Engine status       [ ] Type: ecsmgr -info > filename
		Engine licensing    [ ] Type: ecsmgr -licinfo > filename
		Engine configuration[ ] $OV_CONF/ecs/<instance>/config file
                Engine snapshot     [ ] Type: ecsmgr -snapshot > filename
                Engine statistics   [ ] Type: ecsmgr -stats > filename
		Locale		    [ ] Type: locale
                ECS circuit         [ ] *.eco  compiled file
                                    [ ] *.ecs  uncompiled file
                Data Store          [ ] *.ds   file
                Fact Store          [ ] *.fs   file
                MIBs for events     [ ] *.mib  files
                MDL descriptions    [ ] *.mdl  files
                Event logs          [ ] *.evt0 and *.evt1 files
                Engine log          [ ] *.log0 and *.log1
                Engine traces       [ ] *.trc0 and *.trc1
                Install verify      [ ] $OV_TMP/ecsconftest.log file
                                    [ ] Type: ecsconftest
                Other (specify)     [ ] ________________________________
                                        ________________________________


History:        If you believe that this problem is related to other
                problems which you have previously reported, please
                provide references to those reports if possible.
                Explain how you believe the previous problems to be 
                related to this problem (attach pages as required).

                Your Ref:____________ Date:__________ HP Ref:___________
                Your Ref:____________ Date:__________ HP Ref:___________
                Your Ref:____________ Date:__________ HP Ref:___________

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Recommendation: If you believe that you know what needs to be done to 
                prevent this problem from recurring, please supply your
                recommendation.  HP also welcomes suggestions for
                improving the product.

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File: $OV_RELNOTES/ecs_prob_report
