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CISCO DIALOUT UTILITY
Version 2.0
Release for Cisco 2500, 3600 Series and AS5X00
Windows 95, Windows 98, and Windows NT 4.0
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Cisco Release Notes: October 26, 1998
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For ease and accuracy of viewing enlarge notepad to full screen.

This file includes information and procedures for using the FTP facility to copy and extract the current release of the Cisco DialOut Utility for Windows 95 and NT from Cisco's secured FTP site. This software is available in the form of self-extracting files. Please read this information before downloading the Cisco DialOut Utility software from CCO or the FTP site.

This document is arranged into the following sections:
* Choosing the Cisco IOS image for use with the Cisco DialOut Utility
* FTP download and self-extracting procedure
* Reverse Telnet procedure
* First-time installation procedure for Windows 95 and Windows 98
* First-time installation procedure for Windows NT 4.0
* Manual uninstall procedure for Windows 95, Windows 98, and Windows NT 4.0
* Upgrade procedure for Windows 95, Window 98, and Windows NT 4.0
* Add a new com port procedure for Windows 95, Windows 98, and Windows NT 4.0
* Windows 95 and Windows 98 communications applications
* Windows NT 4.0 communications applications
* Troubleshooting
* NAS configurations
* Additional information

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KNOWN CAVEATS OF THE CISCO DIALOUT UTILITY
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The  Cisco DialOut Utility does not support Class 1 fax.
The  Cisco DialOut Utility does not support Novell based PC clients because the software expects and supports the Microsoft TCP/IP stack.
The Cisco DialOut Utility is not supported on Windows 98 upgrades due to the unpredictable behavior found on Non-DialOut & DialOut PCs (Non-DialOut PCs are used to establish baseline behavior for communication applications under test).
Dual Pentiums and Quad Pentiums have not been benchmarked or tested at this time and, therefore, are not supported by the Cisco DialOut Utility.
PCs running under the DOS Compatibility mode (see comments in My Computer\System Properties\ Performance) are not supported by the Cisco DialOut Utility.
PCs which have been configured for any reason with no comports - are not supported.   Have your Network Administrator contact Cisco's technical assistance center (TAC) for assistance.
If for any reason you run into issues with highly graphical coversheets, retry using a basic or generic coversheet
Does not PIX at this time

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CHOOSING THE CISCO IOS IMAGE FOR USE WITH THE CISCO DIALOUT UTILITY
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For the Cisco DialOut Utility compatibility matrix log onto CCO and go to:
http://www.cisco.com/kobayashi/sw-center/access/dialout-matrix.shtml

You must use the correct Cisco IOS image (Cisco IOS 11.3.1 or later) that supports the Cisco DialOut Utility (RFC 2217).   The Cisco IOS Enterprise image requires more than 8MB Flash memory.

1. Prior to running the installation on your PC, make sure the PC is active on a properly functioning Ethernet network and can ping to the DialOut NAS.  Use the tftp command to copy the new Cisco IOS image onto your NAS.
 The Cisco DialOut Utility expects Microsoft's TCP/IP stack and works best with native Microsoft Applications (Dial-up Networking and HyperTerminal). 

2. Start Windows 95, Windows 98, or Windows NT 4.0 by clicking Start.

3. Click Run.

4. Type "ping <your NAS IP address>" (Insert your NAS IP address).

5. From the same Run option, telnet to your NAS using the NAS IP address and the async port or rotary group which you will be using. 

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FTP PROCEDURES AND SELF-EXTRACTING PROCEDURE
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1. 	Go to the CCO location or the advised ftp site.  If using ftp, use the lcd command to change to the correct local directory where you want to store the files.

2. 	Use the bin command to set your ftp to binary.

3. 	Use the get command to download the Cisco DialOut Utility self-extracting file, Dout354.exe.  This is the same file used for Windows 95, Windows 98, and Windows NT 4.0.  The file should now be transferred to your local hard drive.  Quit the FTP session.

4. 	Use the Windows 95, Windows 98, or Windows NT Explorer to locate the Cisco DialOut Utility directory and double-click the Cisco DialOut Utility file, Dout354.exe.  You will be sent into a DOS window.  When asked if you wish to proceed with the extraction, enter "Y."  The extraction will complete and you can close the window.  The Cisco DialOut Utility files will have been onto your hard drive.

5. 	Important - before you begin installation, read over this entire readme.txt.  Refer to the "First-Time Installation Procedure" section to install the Cisco DialOut Utility software.
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REVERSE TELNET PROCEDURE
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After you have upgraded the NAS with the appropriate Cisco IOS image, verify that the  image has been properly loaded and that the NAS is correctly configured:

1.  Run the "show line" command on the DialOut NAS to check for available ttys . If using a 3600 you might be required to change the beginning port (also referred to as tty) from the default of 6001 to 6065.

2.  Once you have verified that your Cisco IOS router configuration is correct, enter the following commands on your Windows 95, Windows 98, or Windows NT 4.0 PC.  These commands will allow you to check connectivity to the modem, communicate directly to your router's modem port, and test access to the switched network.

3.  Click Start from your working Windows 95, Windows 98, or Windows NT 4.0 PC.

4.  Click Run.
5. Enter "telnet 192.60.42.51 6001"
 Telnet -		The service 
 IP address -	The IP address of the DialOut NAS
6001-	The default binary port (or line) to which the modem is physically connected  change to 7001 for rotary group 1, or 7002 for rotary group 2*
Note:  If security is enabled, enter the appropriate username and password.

6.  Once the connectivity test is successful, the following message appears: 
 "Connected to 10.4.0.30. Escape character is '^]'"

7.  At the blank line, enter "AT" and press Enter.  The OK response appears.  You are now communicating directly with the modem through the NAS.

8.  At this time you can make a test call to an existing BBS by entering the BBS number, for example,  "atdt 18008888888."

9.  Exit the remote application as instructed.

10.  To escape, follow the screen prompts, if available.  For Standard UNIX, close the modem session by pressing  <Shift>6 (^) and then <Ctrl>(]).  You should now be at a telnet window. Enter "quit" to exit completely.

You are now ready to install the Cisco DialOut Utility software on your PC.

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FIRST-TIME INSTALLATION PROCEDURE FOR WINDOWS 95 AND WINDOWS 98
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Note: You should familiarize yourself with the Cisco DialOut Utility software and your PC prior to running the utility on a any major production network. We suggest you follow a migration strategy of this product overtime rather issuing a single broadcast deployment. This will aid in localizing and resolving any potential network problems you may encounter before they become critical.

1.	Insert the Cisco DialOut Utility CD-ROM or point to the newly created CCO directory (for example C:\W95_354 or C:\W98_354 in which you stored the CCO self-extracted file Dout354.exe).  
2.	Click Start. 
3.	Click Run. (You can also use Windows Explorer to point to the local drive and directory [or remote network drive] where the Cisco DialOut Utility file Setup.exe is located and double-click to install). 
4.	Enter A:\Setup.exe. 
5.	Click "Next" and follow each on-screen prompt as it is displayed.  When you reach the "Cisco DialOut - Add Com Port" prompt enter the following:
The Com Port name you want to use to identify the new DialOut com port being added
Your Server ID (your NAS's IP address (For example, 192.160.20.20) or the DNS name.
The Port ID which is the tty (async line) that will be used to make the DialOut connection, for example, 6001 or 7001 for rotary
6.	Be sure all com port tests pass completely.  You might need to check the NAS's modem connections and carrier access lines to ensure you have good connectivity.
7.	When all com ports test Good (green indicator), click Reboot Now.
6. 	After the initial reboot, Microsoft's Modem Wizard automatically starts and searches all com ports to query any modems found.  Allow it to auto-detect.  It will probably show the Standard Modem or a modem other than your actual modem. Change it to the correct modem being used with your NAS.  (To add additional com ports, see the section, "Add Com Port Procedure".)  You will be prompted by Windows 95 or Windows 98 to reboot in order for changes to take effect.
Note: Check with your network administrator for the correct modem .inf to use. For Cisco AS5200 access servers, point the Modem Wizard to the disk or directory where the Cisco AS5200's modem file (mnpv90.inf for MicroCom) is located (this should be where the SETUP or FTP files were self-extracted) for example, WNT_354.   The modem .inf now auto-installs the correct modem. 
7. 	Click Properties and then select Connection. Under the Advanced settings, check the check box, "Record a log file."  The log is used to debug any modem problems that might be encountered.
8. 	After the Modem Wizard has finished, you are again prompted to reboot.  (To add additional com ports, see the "Add Com Port Procedure" section.)

*Important  Do not use the Modem Control Panels "Modem Diagnostics" test. Because the Modem is not physically attached via a Modem cable, this  test will hang the PC and will require a reboot to recover.

Windows 98: If you are using Windows 98, be sure you do not select the Dial-Up Server (DUS), or Virtual Private Networking (VPN) feature. Both of these features have been known to cause system issues.
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FIRST-TIME INSTALLATION PROCEDURE FOR NT 4.0
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Note: You might experience issues if you install on a non-primary partition if using the NTFS format, it will depend on how your partition has been created.
1. Click Start. 
2. Click Run. 
3. 	Point to the newly created Cisco DialOut Utility directory in which you stored the self-extracted files (for example, W95_354, or W98_354).  Enter "A:\Setup.exe."  (You can also use Windows Explorer to point to the local drive and directory [or remote network drive] where the Cisco DialOut Utility file Setup.exe is located and double-click to install.).
4. 	Click Next and follow each on-screen prompt as it is displayed.  When you reach the "Cisco DialOut - Add Com Port" prompt, enter your Server ID,  the Server ID is your NAS's IP address (for example, 192.160.20.20), or the DNS name; and the Port ID (the async line) the Cisco DialOut Utility will use to make the DialOut connection (for example, 6001 or 7001 for rotary).
5. 	Be sure all com port tests pass completely.  You might need to check the NAS's modem connections and carrier access lines to ensure you have good connectivity.
6. 	When all com ports test Good (green indicator), click OK.
7. 	You see the Sound file screen, be sure to check the "Use Sounds" option if sound is desired. If sounds are selected you should hear the sounds test ok.
8. 	You are prompted to Reboot Now.  You then see the Setup prompt advising that Modem Wizard will automatically be started after the PC is rebooted.
9. 	After the  reboot, Microsoft's Modem Wizard is displayed.   Click Yes to start up Microsoft's Modem Wizard and search all com ports to find and query any modems found. 

 Note: Check with your network administrator for the correct modem .inf to use. For Cisco AS5200 access server point the Modem Wizard to the disk or directory where the Cisco AS5200's modem file (mnpv90.inf for MicroCom) is located (this should be where the FTP files were self-extracted) for example, WNT_354.   The modem .inf now auto-installs the correct modem. 

10. 	Allow the Modem Wizard to auto-detect.  It will probably show the Standard Modem or a modem match other than your actual modem.  Be sure to change it to the correct modem.  (To add com ports, see the section, "Add Com Port Procedure").  You are prompted by Windows NT 4.0 to reboot in order for changes to take effect.
11. 	At this time, if you are using Microsoft's Dial-Up networking, you also need to add the Remote Access Services (RAS).  See Control Panel/Network/Services/Remote Access Services if you need to add this service.  Note: If for any reason your system has been locked or restricted from adding the RAS service, you will need to check with your Network Administrator.
12. 	While still in the Modem Wizard, select Properties, and then Connection.  Under the Advanced settings, check the box, "Record a log file." The log will aid in advanced troubleshooting.

Example NAS configurations are located at the end of this Readme.doc file.
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SOUND
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Prior to using the Cisco DialOut Utility's sound option, make sure that your PC has been set up to support sound and is functioning properly. See your sound card manufacturer's documentation. The sound is disabled by default. To use the sound option, be sure the sound option is enabled.  Sound will be tested during the Cisco DialOut Utilities installation. If you do not hear sounds, refer to your sound card or PC manufacturer's documentation.

The Cisco DialOut Utility waits until the actual end-to-end modem connection has been established before transmitting the handshake sound; therefore, you may notice a slight delay for that sound.

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MANUAL UNINSTALL PROCEDURE FOR WINDOWS 95, WINDOWS 98, AND WINDOWS NT 4.0
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This procedure is required only for users who want to completely delete the Cisco DialOut Utility from their PC system.

1. If the Cisco DialOut Utility is running click the right mouse button and close the application.  If it is not running, do not launch it. 

2. From the Control Panel, click Add/Remove Program.  Click Cisco DialOut Utility to remove the application.  DO NOT REBOOT YET.

3. Using Explorer, select the directory for ...\Program Files\Cisco Systems\DialOut and remove that directory.  (Do this only if the directory contains only the Cisco DialOut Utility.)  Open the Modem Control Panel (Modem Wizard) and remove any modems that were added for use with the Cisco DialOut Utility.  Also remove "any" associated connection profiles you may have created using the Cisco DialOut Utility.  For example, remove any Dial-Up Networking profiles or Hyperterminal profile that make have been using one of the  Cisco DialOut Utility com ports.  Otherwise, when you try to run that profile it will indicate unavailable or already in use.  Be sure to reboot the PC for the modem wizard changes to take effect.
 
4. To install a new Cisco DialOut Utility version, return to and follow the procedure in the section "First-Time Installation."

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UPGRADE PROCEDURE FOR WINDOWS 95, WINDOWS 98 AND WINDOWS NT 4.0
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This is available for users with a previous version of the Cisco DialOut Utility (Version 1.20, or 1.30)  who want to upgrade to a newer version of the Cisco DialOut Utility.

1. Start Windows 95, Windows 98, or Windows NT.  Click Start, then Click Run,  or use Explorer to point to the disk or directory where the Cisco DialOut Utilities SETUP.EXE file is located.  Click SETUP.EXE and follow the on-screen prompts.
 
2. The Cisco DialOut Utility software searches the hard drive and locates any existing Cisco DialOut com ports.  The Cisco DialOut Utility - Update Options window then opens.
 
3. If the NAS and its security settings have not changed, you can choose to "Retain Com Port Definitions" in the Cisco DialOut Utility - Update Options window.  If you are using a new NAS or are no longer using security on your NAS, check "Ignore Previous Definitions" this erases all existing Cisco DialOut Utility com port options and installs new options.
 
4. The Cisco DialOut Utility's SETUP.EXE automatically closes any running instance of the Cisco DialOut Utility and upgrade all existing files. 
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ADD ADDITIONAL COM PORT PROCEDURE FOR WINDOWS 95, WINDOWS 98, AND NT 4.0
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This procedure is required only for users who will use more than one Cisco DialOut Utility com port. 

1. After an initial installation, click the Cisco DialOut Utility icon from within the Active Icon Tray, normally found on the toolbar in the lower right side of your screen.  Bring the Cisco DialOut Utility onto the Desktop.
 
2. Select the More > option.
 
3. Select the Configure Ports > option to pull down the existing port details.
 
4. Select the Add... option and follow the procedure in the section, "First-Time Installation Procedures."
 
5. The Microsoft Modem Wizard launches automatically.  Choose the auto-detect option.  You can also choose the "Don't detect my modem; I will select it from a list" option.   If you choose the second option, be sure to change the modem selected from Standard Modem to your correct modem.  Modem Wizard automatically prompts you to reboot the PC.
 
6. Remember to install or reassign your communication application to use the new com port and modem you have just added, or it will default back to the original com port.  If the application fails to recognize the new com port, reboot the PC.
 
You are now ready to use communication applications with the new com port.

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WINDOWS 95 AND WINDOWS 98 COMMUNICATION APPLICATIONS
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HyperTerminal

1. Click Start.  
2. Click Settings.
3. Click Control Panel.
4. Click Add/Remove Programs.
5. Click the Windows Setup tab.
6. Click Communications.
7. Click Details... to select only one or two of the four options available, or to verify your choices.  Four options appear:
* Dial-Up Networking
* Direct Cable Connection
* HyperTerminal
* Phone Dialer
8. Check the box for HyperTerminal and click OK.
9. You are returned to the Windows Setup display.  Click OK.
10. After the reboot, and run the HyperTerminal application. See the "Troubleshooting" section for any symptoms that might occur while running your application.
11. Click Start.
12. Click Accessories to locate the HyperTerminal Group.
13. Launch the HyperTerminal Application.
14. Enter a name for the New Connection.  Enter the telephone number, area code, and country code (if needed) for the remote host (for example, the BBS you are calling).  Select the correct modem for the com port you will be using in the section, "First-Time Installation Procedures" step 9.
15. To make changes to bps, data bits, parity, stop bits, and flow control, click Configure.
16. To make changes to terminal emulation and scroll back buffer lines, click Settings.
17. If necessary, you can also change the FIFO settings in the Advanced option.
18. Place your call to the remote host and follow the prompts given by that host.
19. When ready to receive or send a file, click Transfer.
20. Choose either Send or Receive File option.
21. Before executing a file transfer, be sure to indicate the file location and protocol to use for the transfer (Zmodem, Xmodem, Kermit...).

Dial-Up Networking (DUN)

1. Click Start.  
2. Click Settings.
3. Click Control Panel.
4. Click Add/Remove Programs.
5. Click the Windows Setup tab.
6. Click Communications.
7. Click Details... to select only one or two of the four options available or to verify your choices.  Four options appear:
* Dial-Up Networking
* Direct Cable Connection
* HyperTerminal
* Phone Dialer.
8. Click the box for Dial-Up Networking and click OK.
9. You are returned to the Windows Setup display.  Click OK.
10. After the reboot, and run the Dial-Up Networking application.  Read the "Troubleshooting" section for any symptoms that might occur while running your application.
11. Click Start.
12. Click Accessories to locate the Dial-Up Networking Group.
13. Launch the Dial-Up Networking Application.
14. After the reboot, run the Dial-Up Networking (DUN) application.  See the "Troubleshooting" section for any symptoms that might occur while running your application.
15. Enter a name for the DUN New Connection.
16. Enter the correct modem for the com port you will be using.
17. Click Configure for the three advanced options:
* General Tab-for the port: DialOut (ComX).  X is the com port number (for example, 2, 3, 4...)
* Connection Tab-to set the bps, data bits, parity, and stop bits
* Option Tab-to set Connection Control, Dial Control, or Status Control
18. Enter the telephone number, area code, and country code (if needed) for the remote host (for example, the ISP you are calling). 
19. Right click the new DUN icon. Click Properties.
20. Click Configure to change the protocol, PPP options, compression, and encryption. 

Note - When using Windows 95 or Windows 98 and DUN if you notice several CRC error in the DUN Monitoring Status Display,  check the Modem configuration for error correction.  Click Control Panel\Modem\Properties\Connection\Advanced  and make sure the Use Error Control option and Compress data options are enabled.

** You will not be able to run executable files from a RAS; they will timeout  and fail.  You can stiill download them and run them locally.

Microsoft Fax (Windows 95 Only)

1. Click Start.  
2. Click Settings.
3. Click Control Panel.
4. Click Add/Remove Programs.
5. Click the Windows Setup tab.
6. Click Microsoft Fax.
7. Click Details... to select only one of the two options available or to verify your choices.  The Details tab identifies the Fax Viewer and Fax Services options.
8. Click Microsoft Fax.  Click OK.
9. You are asked if you would like to automatically add Microsoft Exchange.
10. If you choose to add Microsoft Fax with Microsoft Exchange continue to step 11.  After you have added the desired services, you might need to manually reboot.  (This should occur only if your PC needs to purge all cached registries.)
11. After adding both Microsoft Fax and Microsoft Exchange, go to the Control Panel and select the Fax and Mail option.
12. Select Properties and then select Modem.  

Note:  The Cisco DialOut Utility supports only Class 2 and 2.0 (not Class 0 or Class 1) modems during this release.

13. Select the modem to be used for your Fax service.  Click Properties.  Click Advanced. 
14. Select Enable MR Compression.  Select Use Class 2 if available, Reject pages received with errors, and set Tolerance to high.  Use these settings unless otherwise advised by your modem manufacturer.

PC Anywhere 32 v 8.0 (for advanced Windows 95 users. Not tested with Windows 98)

1. After installing the Cisco DialOut Utility and verifying that it is functional (for example, using HyperTerminal to CompuServe), close the application so that it is no longer active.
2. Click Start.  
3. Click Settings.
4. Click Taskbar...
5. Click the tab for Start Menu Programs.
6. Click the tab for Advanced.
7. Click the Start Menu (+) to expand directories.
8. Click Programs then File.
9. Click New then Folder.
10. Create a backup startup directory for the Cisco DialOut Utility called for example, DialOut.
11. Click C:\Windows\Start Menu\Programs\Startup, cut the Cisco DialOut icon and paste it to the DialOut directory.
12. Exit the Taskbar.
13. Run the PC Anywhere 32 (v 7.0) installation, which close kill all background tasks and restart Windows.
14. Manually start the DialOut application and then run PC Anywhere.

Faxing (WinFax Pro 8.0)

1. During the WinFax Pro installation (when the Modem Properties window is displayed), or after installation, select the appropriate Modem from the Setup menu.
2. For use with the AS5200, use the "have disk" option  which will find the Microcom ISPorte modem.
Continue with the modem installation.
3. Click Properties.
4. Click Class 2 (use Class 2.0 only with  Windows NT) from within the Fax/modem type list on the Properties window.
5. Click the Fax tab.
6. Check the Use hardware flow control check box.
7. In the Initialization string #1 and Initialization string for Flow Control, change the Q1 to Q3.
8. From Properties, click Apply.  Click OK.
9. From the Modem Properties, click Apply.  Click OK.
10. You must reboot for changes to take effect.

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MS DUN TO A DIALOUT NAS ON A DIFFERENT NETWORK SEGMENT (WINDOWS 95 and WINDOWS 98  ONLY)
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If you experience any difficulty with routing to a DialOut NAS that is not on the same network segment as your Cisco DialOut Utility client and you are using MS Dial-Up Networking (PPP), you might need to manually remove and add a new route to the remote NAS's network. Be sure to do use the Route Print command in DOS to check the current route before making any changes.
 
1. Click Start.
 
2. Go to DOS.
 
3. Type route add 200.200.200.0 (your NAS's IP network address) mask 255.255.255.0 (your NAS's IP network subnet mask) 191.90.30.21 (your Gateway NAS, or the Cisco DialOut Utility PC Client's IP address).  Press Enter. 

Note: If you do not make this entry, you will see error 10054 ("Connect" - Reset). Your entry should look like this: route add 200.200.200.0 mask 255.255.255.0 191.90.30.21.
 
4. Exit DOS and make your Dial-Up Networking  connection as usual.

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WINDOWS NT 4.0 COMMUNICATION APPLICATIONS
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HyperTerminal

1. Click Start.  
2. Click Settings.
3. Click Control Panel.
4. Click Add/Remove Programs.
5. Click the Windows NT Setup tab.
6. Click Communications.
7. Click Details... to select only one or two of the three options available, or to verify your choices.  Three 
options appear:
* Chat
* HyperTerminal
* Phone Dialer
8. Click the box for HyperTerminal and click OK.
9. You are returned to the Windows NT Setup display.  Click OK.
10. Click Start.  
11. Click Programs. 
12. Click Accessories.
13. Click HyperTerminal.
14. Launch the HyperTerminal Application.
15. Enter a name for the New Connection.  Enter the telephone number, area code, and country code (if needed) for the remote host, for example, the BBS you are calling.  Select the correct modem for the com port you will be using in the section, Connect Using.
16. To make changes to bps, data bits, parity, stop bits, click Modify, then Configure, then Connection.
17. To make changes to error control, flow control, modulation type, extra settings, or the record of a file, click Advanced.
18. If necessary, you can also change the FIFO settings in the Advanced option.
19. Place your call to the remote host and follow the prompts given by that host.
20. When ready to receive or send a file, click Transfer from the toolbar.
21. Select the Send or Receive File option.
22. Before executing a file transfer, indicate the file location and protocol that you intend to use for your file transfer (Zmodem, Xmodem, Kermit and so on).

Dial-Up Networking (DUN)

Note: Dial-Up Networking is a native Microsoft application which is added during your Microsoft Windows NT workstation or sever installation but not activated until RAS is added.
 
1. Click Start.
2. Click Programs.
3. Click Accessories.
4. Click Dial-Up Networking.
5. Click New. Enter the name for your new phonebook entry.
6. Click the Server options that apply.
7. Click the modem to use.
8. Enter the telephone number, area code, and country code (if needed) for the remote host (for example, the ISP you are calling). 
9. For advanced settings, click Dial-Up Networking again.
10. Highlight the connection profile you want to modify.  Click More.
11. Edit the entry and modem properties for the five advanced tabs:
* Basic -To change the connection name, telephone number, or modem
* Server -To change the protocol, PPP options, and LCP compression
* Script -To add or change startup scripts
* Security -To change authentication and encryption options
* X.25 -To add or change window sizing options

*Important - When using NT 4.0 and DUN, any modem changes you make also need to be changed in Control Panel\Network\Services\Remote Access Service.  If you experience any conflicts you can remove the RAS modems and reinstall them but be sure to indicate the correct com port for use.

Note: When using Windows NT 4.0 and DUN if you notice several CRC errors in the DUN Monitoring Status Display, or if you hear the line error audible alarm (if Line Error sound is enabled under Preferences) check the modem configuration for error correction.  Click Control Panel\Modem\Properties\Connection\Advanced and make sure the Use Error Control and Compress Data options are enabled.

Faxing (WinFax Pro 8.0)

This configuration is for use only with the AS5X00. The 2500 has not been qualified to work with WinFax Pro 8.0 with Windows NT 4.0 at this time.

1. During installation when the Modem Properties window is displayed, or after installation, select Modem from the Setup menu.
2. Click Microcom as the Active modem, and highlight the Microcom entry in the Connection device list.
3. Click Properties.
4. Click Class 2.0 from within the Fax/modem type list on the Properties window.
5. Click the Fax tab.
6. Check the Use hardware flow control check box.
7. In the Initialization string #1 and Initialization string for Flow Control, leave the default flow control as Software (Q1).
8. From Properties, click Apply.  Click OK.
9. From the Modem Properties, click Apply.  Click OK.
10. You must completely exit the WinFax application and close the controller for changes to take effect.

*Note:  Do not use the "autoreceive" feature when working with Winfax Pro 8.0. Because this is a DialOut service, there is nowhere to send a received fax from the NAS at this time. 

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TROUBLESHOOTING
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1.	Most symptoms are due to incorrect configurations and hardware setup.  Before calling for support, check NAS configurations, all PC NICs, NAS cables, and modems.  Ensure that carrier lines are connected and on.

2.	Check that your NAS is reachable using the ping test.  Verify that your NAS has the correct Cisco IOS software image for the Cisco DialOut Utility.  See the sections, "Choosing the Cisco IOS Image for Use with the Cisco DialOut Utility" and "First-Time Installation Procedure." 

3.	If you experience connection problems and have the Cisco DialOut Utility running; bring up the Utility Panel by double-clicking the icon in the active icon tray.  Next, click More.  Click "Test all Com Ports."  If the test passes, and you still experience problems, reboot your PC.  If the test fails, note your results and refer back to step 1 of this section to find where your connection might have failed.

4.	Some PC systems, modems, and carrier lines might require two attempts before an application can make a good connection.  This can be caused by timing delays from noise on the line or by application and PC timing sensitivity. 

5.	Although, the Cisco DialOut Utility will work with 56K modems; you won't be able to connect at any of the 56K-mode speeds. The connection will fall back to V.34 mode and has nothing to do with the Cisco DialOut Utility itself. When using DialOut to grab a modem on a 56K-capable server to call another 56K-capable server, you are making a server-to-server call using a protocol that is explicitly client-to-server. There might be a future IOS enhancement to help resolve this issue.

6.	You should not need to reload a NAS to clear any potential line problems.  Enter clear line x (x indicates the line currently in use) and turn the modem off and on.  Enter show line (s lin) or show users (s usr) to determine if the line is hung.  If you experience a hanging line and you are using a Cisco 2509 or 2511, turn the modem off and on to purge the modem settings.  Clearing the line will almost always clear the trouble. 

7.	Adding multiple modems with the same manufacturer and model might cause a com port mismatch.  This issue can occur without the presence of the Cisco DialOut Utility.

8.	Port contention can also be an issue; for example if you only have four ports with modems to handle ten people trying to use the Cisco DialOut Utility software.  Just as with phone lines, if a port is in use, that port is unavailable.

9.	If you experience consistent busy conditions, to consider segmenting your high priority users from your incidental users by assigning them dedicated ports versus a rotary group.  You might need to add modem cards to your NAS to increase port density.  You might also need to add analog lines to support your call volume. 

10.   If  you are using a AAA server, please check with the AAA servers documentation to see if the IOS Reverse-Access feature and group ranges are supported.

Note: Excessive propagation delay over low-speed lines or lines with a lot of noise can affect the timing of Microsoft's Fax and Dial-Up Networking and can cause the connection to fail.

Suggested Trace Tools

Most issues encountered will either be PC-specific or Network-related.  To obtain network specific trace files, follow these suggestions:

1. For any suspected network issues, use a protocol analyzer to monitor the network.  A protocol analyzer is an excellent way to investigate potential Ethernet problems, such as runaway NIC cards jabbering on the wire, excessive collisions, excessive runt packets (fragmented IP/frames), or upper-layer protocol issues.
 
2. Use the Cisco AS5200 and its debug utility for Telnet, modem, modem Call Switch Module (csm), modem capabilities (cap), and Point-To-Point Protocol (PPP)-negotiated packets.

------------------------------------------
NAS CONFIGURATIONS
------------------------------------------
Example of AS5200 configuration with AAA TACACS:

Current configuration:
!
version 11.3					<-- Must be this IOS Image or newer
service timestamps debug datetime msec localtime	<-- Helpful for accurate debug based on timestamps
service udp-small-servers
service tcp-small-servers
!
hostname 5200-DialOut
!
aaa new-model
aaa authentication login default tacacs+
aaa authentication login dialout tacacs+
aaa authentication login noaaa local
aaa authentication enable default enable
aaa authentication ppp default tacacs+
aaa authentication ppp dialup local
aaa accounting exec start-stop tacacs+
aaa accounting network start-stop tacacs+
aaa accounting connection start-stop tacacs+
enable password mojave15
!
username dialout password 7 04480E051A3349
username admin password 7 045802150C2E
modem startup-test
no ip domain-lookup
ip address-pool local
isdn switch-type primary-5ess
!
controller T1 0
 framing esf
 clock source line primary
 linecode b8zs
 pri-group timeslots 1-24
!
controller T1 1
 shutdown
 framing esf
 clock source line secondary
 linecode b8zs
 pri-group timeslots 1-24
!
interface Loopback0
 no ip address
 no ip mroute-cache
 no ip route-cache
!
interface Ethernet0
 ip address 192.160.20.20 255.255.255.0
 no ip mroute-cache
 no ip route-cache
!
interface Serial0
 no ip address
 no ip mroute-cache
 no ip route-cache
 shutdown
 no fair-queue
!
interface Serial1
 no ip address
 no ip mroute-cache
 no ip route-cache
 shutdown
!
interface Serial0:23
 ip unnumbered Ethernet0
 no ip mroute-cache
 encapsulation ppp
 no ip route-cache
 no keepalive
 isdn incoming-voice modem
 no peer default ip address
 dialer idle-timeout 400
 dialer map ip 192.160.20.23 name pc4
 dialer-group 1
 no fair-queue
 no cdp enable
 ppp authentication chap
 ppp multilink
!
interface Serial1:23
 no ip address
 no ip mroute-cache
 no ip route-cache
 shutdown
 no cdp enable
!
interface Group-Async1		<-- Defines group for all asynchronous calls
 ip unnumbered Ethernet0		<-- Interface IP address definition
 no ip mroute-cache		<-- Disables high speed route caching
 encapsulation ppp		<-- Specifies type of WAN Encapsulation of IP	
 no ip route-cache			<-- Enables RIP, OSPF, and IGRP routing
 async default routing		<-- Enables SLIP and PPP interactive mode
 async dynamic address		<-- Allows the IP address to be assigned when the protocol is initiated
 async mode interactive			<-- Returns the line to interactive mode
 peer default ip address pool dialout1	<-- Specifies pool for dynamic IP allocation
 dialer in-band				<-- Enables dial-on-demand routing on the interface
 dialer idle-timeout 15		<-- Specifies the idle time before line is disconnected
 no cdp enable			<-- Disables CDP (Cisco Discovery Protocol)
 ppp authentication chap dialout	<-- Specifies type of ppp authentication protocol list	
 group-range 1 24			<-- Specifies modems for above properties
!
interface Dialer0
 no ip address
 no ip mroute-cache
 no ip route-cache
 no keepalive
 no fair-queue
 dialer-group 1
 no cdp enable
!
router rip
 network  192.160.20.0
!
ip local pool dialout1 192.160.20.40 192.160.20.64	<-- Specifies an IP range for dynamic allocation
no ip classless
dialer-list 1 protocol ip permit
tacacs-server host 200.200.200.50
tacacs-server timeout 60
tacacs-server key ciscosecure
!
!
line con 0
 exec-timeout 0 0
 password cisco
 login authentication noaaa
line 1 13						<-- Defines properties for modem lines 1 to 4
 no exec						<-- Disable EXEC processes
 login authentication dialout			<-- Enable AAA login authentication (local)
 refuse-message ^C[!NMM!] No available modems ^C  <-- Enable banner message for TTY busy condition
 modem InOut					<-- Enable both incoming and outgoing calls
 rotary 1						<-- Adds lines 1 to 4 to the specified rotary group 1
 transport preferred telnet				<-- Specifies telnet as the preferred (default) protocol
 transport input all				<-- Defines all protocols for line
flowcontrol hardware				<-- Sets flow control to hardware
line 14 24
 exec-timeout 0 0
 modem InOut
 rotary 1
 transport preferred telnet
 transport input all
 flowcontrol hardware
line aux 0
line vty 0 4
 exec-timeout 0 0
 password cisco
 login authentication dialout
!
end


Complete example of a 2511 configuration with Local AAA Security:

Current configuration:
!
version 11.3					<-- Must be this IOS Image or newer 
service timestamps debug datetime msec localtime	<-- Helpful for accurate debug based on timestamps
no service udp-small-servers
service tcp-small-servers
!
hostname 2500-DialOut
!
aaa new-model
aaa authentication local-override
aaa authentication login dialout local
aaa authentication enable default enable
aaa authentication ppp dialup local
enable password mojave15
!
username admin password 7 02050D480809
username dialout password 7 110A1016141D4B4C44
ip address-pool localpool
!
interface Ethernet0
 ip address 192.160.20.10 255.255.255.0
 no ip mroute-cache
 no ip route-cache
 no lat enabled
 no mop enabled
!
interface Serial0
 no ip address
 no ip mroute-cache
 shutdown
!
interface Serial1
 no ip address
 shutdown
!
interface Group-Async1		<-- Defines group for all asynchronous calls
 ip unnumbered Ethernet0		<-- Interface IP address definition
 no ip mroute-cache		<-- Disables high speed route caching
 encapsulation ppp		<-- Specifies type of WAN Encapsulation of IP	
 no ip route-cache			<-- Enables RIP, OSPF, and IGRP routing
 async default routing		<-- Enables SLIP and PPP interactive mode
 async dynamic address		<-- Allows the IP address to be assigned when the protocol is initiated
 async mode interactive			<-- Returns the line to interactive mode - required for AAA at this time
 peer default ip address pool localpool	<-- Specifies pool for dynamic IP allocation
 dialer in-band				<-- Enables dial-on-demand routing on the interface
 dialer idle-timeout 15			<-- Specifies the idle time before line is disconnected
 no cdp enable				<-- Disables CDP (Cisco Discovery Protocol)
 ppp authentication chap dialup		<-- Specifies type of ppp authentication protocol list	
 group-range 1 8			<-- Specifies modems for above properties
!
interface Dialer0
 no ip address
 no ip mroute-cache
 no ip route-cache
 no cdp enable
!
router rip
 network 192.160.20.0
!
ip local pool localpool 192.160.20.30 192.160.20.38	<-- Specifies an IP range for dynamic allocation
no ip classless
!
line con 0
 login authentication dialout
 exec-timeout 0 0
line 1 4					<-- Defines properties for modem lines 1 to 4
 no exec					<-- Disable EXEC processes
 login authentication dialout		<-- Enable AAA login authentication (local)
 refuse-message ^C No available modems ^C	<-- Enable banner message for TTY busy condition
 modem InOut					<-- Enable both incoming and outgoing calls
 rotary 1						<-- Adds lines 1 to 4 to the specified rotary group 1
 transport preferred telnet				<-- Specifies telnet as the preferred (default) protocol
 transport input all				<-- Defines all protocols for line
 rxspeed 38400					<-- Sets receive baud rate		
 txspeed 38400					<-- Sets transmit baud rate
 flowcontrol hardware				<-- Sets flow control to hardware
line 5 8
 no exec
 refuse-message ^C[!NMM!] No available Modems^C
 modem InOut
 rotary 1
 transport preferred telnet
 transport input all
 rxspeed 38400
 txspeed 38400
 flowcontrol hardware
line aux 0
line vty 0 4
 password cisco
 login authentication dialout
!
end

--------------------------------------------------
ADDITIONAL INFORMATION
--------------------------------------------------
Cisco documentation and other applicable literature are available on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.


Copyright (c) 1998 Cisco Systems, Inc.


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END OF README.DOC FILE
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